AI will be the driving force behind cultural and economic shifts that will make the workforce more productive and agile. AI plays a major role in actively listening and understanding the perspective of employees and customers equally.
It gives an opportunity to know what they need before they ask. Cognitive capability enable business to resolve service requirement more efficiently either for an employee or customer.
Amidst situation like today, where the novel Coronavirus has been a mystery killing more than 1000 people and infected more than 45,000 lives in China
Sambhaz Desk enables both chat and voice channels to digitize ITSM