Sambhaz is a Digital Employee Experience Platform

Empower HR, IT, Admin & Finance service desk deliver premium experience

Sambhaz Enriching Experiences


1 . 7 m


70 . 2 m


125 k +

Avg. Conv. Duration

15 m

Visual IVRs, Agent Handover and ITSM Integration.

In this video, we are going to see how Sambhaz facilitates a normal chat conversation in Microsoft Teams. The features highlighted are Visual IVRs, Agent Handover and ITSM Integration.


Key Features & Outcomes

Visual IVR & Skill Based Routing

  • Multi Level Visual IVR helps in reducing the time to understand user requirements
  • Gain quick intelligence and route to high credited agents for that aspect
  • Intent based routing is another smart way. The Jenie uses keywords to interpret the issue and route to high credited or the next best agent

Accelerating Outcomes

  • Ability to handle 2 or 3 conversations at a time
  • Conference expert colleagues to reduce the resolution time
  • Conversational intelligence enables automated responses reduces effort & time
  • Knowledge base assist help with related solutions

Botomate SOP’s and Reduce MTTR

  • There are more than 100+ use cases that can be botomated on Sambhaz platform
  • Usecases cover ITSM procedures, HR Services, Employee Self
    Service & Employée Engagement
  • Predicting and proactively resolving user requirements is a key practice in reducing MTTR

Auto Resolve & Auto Ticketing

  • Sambhaz integrates with end point automations to auto-resolve toppers in ticket volume charts
  • Integrates with ITSM & Case Management tools to automate and manage service operations
  • Integrates with HRIS solutions to automate HR Services, digitize employee engagement for routines, surveys, trainings and more
  • Help employees manage leaves, expenses and more

Multi-Channel & Multi Lingual

  • Provides Enriched experience across channels Chat, Voice, SMS, Emails etc.
  • Ability for end-users to communicate like Skype for Business, Teams, Web Portal, Cortana, Slack, WhatsApp and more
  • Enable conversations in any language and improve the user experience
  • Real time language translator empowers the support team to deliver support in native language

Advanced Management

  • Centralized control panel to manage the system fast and easier
  • User friendly portal accessible from web anywhere
  • Better serve customers with real time information on metrics that requires immediate traction
  • Manage your Chatbots & Cognitive Services, agents, skill groups, Business Hours and more


White Papers White Papers view all
Coronavirus Outbreak

Amidst situation like today, where the novel Coronavirus has been a mystery killing more than 1000 people and infected more than 45,000 lives in China

Case Studies Case Studies view all
Sambhaz-ITSM Success Story

Sambhaz Desk enables both chat and voice channels to digitize ITSM

Brochuresbrochures view all
All About Sambhaz 2.5

Sambhaz 2.5 On Teams with more intelligent routing and Botomation