Autonomous

Cognify Bots

  • Reach the same agent on disconnection
  • Reach experts who are a better fit
  • Connect to Higher Tier
  • Intent based Skill Group Selection

Asssistive

Powered by knowledge

  • Predictive KB Assist
  • Predictive Ticket Assist
  • Predictive Canned responses
  • Predictive Decision Assist

Insights

Powered by Data

  • Trending Issues
  • Agent Training
  • Need Analysis Report
  • Identify Automation needs
  • Sentiment Analysis

IntelliSense


IntelliSense is an engine built with Machine learning algorithms & data mining to provide Autonomous Solutions, Assistive Decisions and Actionable Insights. The platform amplifies the intelligence of Botomation framework enriching all outcomes virtual assistance, employee experience or customer experience

IntelliSense is powered by

At Botomation, we build strong partnerships to give enterprises required
products and solutions to build AI first strategies that will simplify processes
and humanize digital interactions.

Premium user experience

This provides you with another channel of income and therefore increasing the revenue for your company.

Improved agent experience

This gives you the ability to provide another solution for your existing customer base.

Increased personalization

Benefit from our annual subscription model, get recurring revenue on each and every deal.

Actionable insights

This provides you with another channel of income and therefore increasing the revenue for your company.

Personalized training needs

This gives you the ability to provide another solution for your existing customer base.

Identify opportunities

Benefit from our annual subscription model, get recurring revenue on each and every deal.

Accelerators

Insights


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