Brochure

Sensiple Unified Contact Center

Digitization of the Global workforce increased the demand for a more integrated and collaborative customer service. Customers’ expectation is simple - resolve their queries in the initial interaction.

BANKING INDUSTRY SERVICE TRANSFORMATION

Case Studies

Innovative Dashboard Application for Virtual Contact Center Provider

Customer is a leading virtual contact center provider and the first US company to deploy Genesys technologies.

Events/Webinar

Accelerate Your Automation with Discovery Bot

When 65% of automation efforts are spent understanding business processes and most automation opportunities are left undiscovered, how do you scale and accelerate your RPA?

News/Trends

Customer Experience

The CEO guide to customer experience
The terms Artificial Intelligence and Automation are often used interchangeably. They’re are associated with software or physical robots...

The Future is here and its a collaborative one

Whitepaper

SAFEGUARD YOUR BUSINESS FROM CORONAVIRUS OUTBREAK

The Pandemic disease has affected many Chinese & Asian businesses. Global businesses who outsourced their business services to China and some South East Asian countries have direct or indirect impact on their deliveries and normal business functions

Blog

Intelligent Automation & Cognitive capabilities to maximize and accelerate outcomes is the way forward to embrace the demand driven business models

The current trending initiative from FIX Trading Community is the new process to automate initial public offerings as the UK regulator reviews technological innovation in primary market services.

Videos

Watch Sambhaz in action

Watch how a Sambhaz bot interacts with a live customer and fulfills the requested action. In case of a more complex task, the bot routes the case to a real user

Intelligent Automation

Intelligent Automation & Cognitive capabilities to maximize and accelerate outcomes is the way forward to embrace the demand driven business models

The current trending initiative from FIX Trading Community is the new process to automate initial public offerings as the UK regulator reviews technological innovation in primary market services. Know More

Category - Employee Experience Share -
  • Digital Engagement

    Leveraging Digital Engagement to Modernize the Customer Experience

    Several factors affect the sustenance of a successful organization: product quality, durable professional agreements, efficient human resource, proper planning, etc. Know More

    Category - Employee Experience Share -
  • AI and Employee experience

    AI and Employee experience| How does it positively go together?

    Do you know 62% of workforce believe that AI will carry a favourable impact on their jobs? And 67% says it is necessary to develop the skills for working in coordination with intelligent machines. Know More

    Category - Employee Experience Share -
  • Positive Impact of AI

    Positive Impact of AI on Employee Experience

    While putting in the best efforts to enhance operational efficiency and reduce overhead costs, your company needs to consider ways that would add to the employee experience. Will implementing AI help? Know More

    Category - Employee Experience Share -
  • AI capability

    AI capability can reduce 60% efforts of HR Teams.

    Automation of Generic HR queries & clarifications or statutory processes will reduce manual efforts, bad procedures and repetitive tasks. Know More

    Category - Employee Experience Share -
  • ITSM Advisory Services for Interpretation

    ITSM Advisory Services for Interpretation and Translation Services Provider

    A market leader in providing interpretation and translation services using various customer contact channels by leveraging the power of contact center technology and multilingual interpret-er talents. Download

    Category - Employee Experience Share -
  • Innovative Dashboard Application

    Innovative Dashboard Application for Virtual Contact Center Provider

    Customer is a leading virtual contact center provider and the first US com-pany to deploy Genesys technologies. Customized Reporting Tool for the contact center owners to keep track their Agent and Queue sta-tistics. Download

    Category - Employee Experience Share -
  • Genesys IVR Application

    Genesys IVR Application Development for Logistics Service Provider

    Customer is a leading virtual contact centre provider and the first US company to deploy Genesys technologies.
    Download

    Category - Employee Experience Share -
  • ITSM Advisory Services for Telecommunication

    ITSM Advisory Services for Telecommunication Service Provider

    A fortune 1000 telecommunication service provider processing billions of voice-related transactions per year delivering services in cloud SaaS, PaaS], on-prem and managed services. Download

    Category - Employee Experience Share -
  • ITSM Services for Translation

    ITSM Services for Translation and Localization Industry

    Client is the world’s leading language solutions company. They enable communication and empower relation-ships, regardless of language, country of origin, or circumstance. Download

    Category - Employee Experience Share -
  • RIM Services

    RIM Services for Communication Service Provider

    Leading communication service provider in USA. A market leader in providing interpretation and translation services using various customer contact channels by leveraging the power. Download

    Category - Employee Experience Share -
  • Skype for Business

    Skype for Business for Technology Solution Provider

    Sensiple Inc. is a world class FinTech solution provider based out of New Jersey, offering state-of-the-art technology solutions and IT services across BFSI Industry. Download

    Category - Employee Experience Share -
  • Skype4B Adapter for Betting

    Skype4B Adapter for Betting and Gaming Business in Australia

    Sensiple Inc. is a world class FinTech solution provider based out of New Jersey, offering state-of-the-art technology solutions and IT services across BFSI Industry. Download

    Category - Employee Experience Share -
  • Skype4B Adapter for BMC

    Skype4B Adapter for BMC Remedyforce to Entertainment Industry

    Sensiple Inc. is a world class FinTech solution provider based out of New Jersey, offering state-of-the-art technology solutions and IT services across BFSI Industry. Download

    Category - Employee Experience Share -
  • Skype4B Adapter for ManageEngine

    Skype4B Adapter for ManageEngine to Insurance Industry

    Sensiple Inc. is a world class FinTech solution provider based out of New Jersey, offering state-of-the-art technology solutions and IT services across BFSI Industry. Download

    Category - Employee Experience Share -
  • Skype4B Adapter for Zendesk

    Skype4B Adapter for Zendesk to Education Industry

    Sensiple Inc. is a world class FinTech solution provider based out of New Jersey, offering state-of-the-art technology solutions and IT services across BFSI Industry. Download

    Category - Employee Experience Share -
  • Webinar : Simplify HR Process & Elevate Employee Experience with Microsoft Teams & AI Powered Tryvium

    June 02, 2020
    4:00 P.M. IST / 10.30 A.M. GMT / 12.30 P.M. CET / 2.30 P.M. UAE

    Register

    Webinar : Simplify HR Process & Elevate Employee Experience with Microsoft Teams & AI Powered Tryvium

    June 03, 2020
    10.30 P.M. IST / 1.00 P.M. EST / 12.00 P.M. CST / 10.00 A.M. PST

    Register

    TCS Marathon 2020

    Chennai
    April 11 2020
    05.00 AM - 11.00 AM

    View
    Customer Experience

    The CEO guide to customer experience

    Customer Experience
    The terms Artificial Intelligence and Automation are often used interchangeably. Know More

    Category - Customer Experience Share -
  • Human Resource

    Leverage Artificial Intelligence in HR Processes Where It Matters Most

    Human Resource
    The terms Artificial Intelligence and Automation are often used interchangeably. Know More

    Category - Human Resource Share -
  • IT Operation

    Gartner Predicts the Future of IT Operations

    IT Operation
    Infrastructure and operations (I&O) leaders have a unique opportunity. Know More

    Category - IT Operation Share -
  • Robotic Process Automation

    RPA is poised for a big business break-out

    Robotic Process Automation
    Robotic process automation is driving efficiency at enterprises such as State Auto. Know More

    Category - Robotic Process Automation Share -
  • Chatbot

    Where chatbots are headed in 2020

    Chatbot
    Chatbots are on the verge of living up to their hype, with new research commissioned. Know More

    Category - Chatbot Share -
  • Chatbot

    How Businesses are Winning with Chatbots & Ai

    Chatbot
    Bots are finally starting to Win… Let’s explore what is working and what is coming next! Know More

    Category - Chatbot Share -
  • Employee Engagements

    What Do Employee Engagement Surveys Tell You About Employee Experience?

    Employee Engagements
    Don't misread what your employee engagement data tells you about how to improve. Know More

    Category - Employee Engagements Share -
  • Sensiple Unified Contact Center

    Sensiple Unified Contact Center

    Digitization of the Global workforce increased the demand for a more integrated and collaborative customer service. Customers’ expectation is simple - resolve their queries in the initial interaction. Download

    Category - Employee Experience Share -
  • Leverage The Potential Of Skype For Business

    Leverage The Potential Of Skype For Business

    Sensiple helps you leverage the full potential of Skype for Business through an array of applications custom build to their specifications. This will transform the skype for Business experience of your client altogether. Download

    Category - Employee Experience Share -
  • Safeguard Your Business

    Safeguard Your Business From Coronavirus Outbreak

    Amidst situation like today, where the novel Coronavirus has been a mystery killing more than 1000 people and infected more than 45,000 lives in China with isolated cases. Download

    Category - Employee Experience Share -
  • Analyze Bug Statistics

    Analyze Bug Statistics using Kibana Dashboard and Get Voice Alerts

    How Kibana Dashboard can be used to analyze the bug statistics of a Bug Tracking System (Mantis) and how we can integrate ElastAlert and get Voice Alerts for ‘immediate’ priority bugs. Download

    Category - Employee Experience Share -
  • Visual IVRs, Agent Handover and ITSM Integration

    IT Botomation

    TryviumDesk’s Advanced Management